Legal
Information - Customer Complaints
Policy:
Terms
of Service
Acceptable
Use Policy (AUP)
Domain
Terms
Privacy
Policy
Customer
Complaints Policy
Customer
Complaints Policy
At
Gohot we strive to maintain absolute
customer satisfaction with a value for
money service, good support from a modern
system managed by highly experienced
datacenter staff. However, sometimes
things can go wrong. In order to get any
issue resolved in the quickest possible
way we make available our Customer
Complaints Policy.
Contact Us
When you wish to make a complaint, please
visit our support page and complete the
form. This information will be forwarded
to our support office who will review your
complaint and then decide to which
department to forward it to. You will
receive an email within 24 hours to
confirm receipt of your complaint and a
short message explaining when and how we
are going to deal with it. You can also
send us an email at complaints1@
gohot.co.uk.
If we did not resolve your complaint to
your satisfaction
If we have not been able to resolve your
issue to your satisfaction you must submit
a Formal Complaint in writing and sent it
to our office. You should include your
postal address and as much information as
you can, including a name or names of
staff with whom you spoke over the phone
or via email, as well as any ticket
number, the date and time when you first
contacted us and full details about the
problem you wish to complain about. Send
this to:
Gohot Internet, 21 The Broadway, Haywards
Heath, West Sussex, RH16 3AB
What we will do
All written complaints are reviewed by a
senior member of staff, manager or
director within 72 hours after which time
we will write to you to recommend a course
of action with a resolve within 15 days of
the date of our letter.
We take complaints very seriously, as they
enable us to identify weaknesses in our
services which will help us to continue to
improve our service.
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