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Frequently
Asked Questions -
Hosting:
Frequently Asked Questions
- Domain
Matters
What is
hosting?
Explain
your UNLIMITED
plans
Can I
upgrade my hosting plan at any
time?
How long
after I sign up will I be able to
start uploading my
website?
Do I
have unlimited access to update
my pages?
What do
I need to use your web hosting
services?
Can I
offer software downloads with my
account?
If I
sign up for Annual payment, do I
have to pay in one lump sum
annually?
What content is NOT
allowed on your servers?
Do you
have a 30 Day Money Back
Guarantee?
How do
I promote my site to the search
engines?
Can I
track how many people visit my
Web site?
What
are referral logs and do you
offer referral logs?
What is
considered SPAM?
Can I
change my billing cycle at any
time?
How
will I be billed for my
account?
What
happens when I go over the data
transfer allowed on my
account?
Do you
offer any ready-to-run
scripts?
Do you
provide any database
solutions?
What
are your Name Server
Addresses?
What
platform or Operating System (OS)
do you use?
Do you
support Microsoft
FrontPage?
What
version of FrontPage do you
support?
99.9%
Uptime
30 Day
Money Back Guarantee
What is
the size limit of each
mailbox?
If I
cancel before the end of my
hosting term, do I get a
refund?
What is hosting?
Hosting means that you found a
home for your Web site on our Web
servers, which are stored in a
secure, climate controlled
environment and are connected to
the Internet via high speed data
lines.
We can also help you register
your Domain Name, which becomes
your unique Web address. Having
your own Domain Name suggests you
have your own Web space, and
since email can be addressed to
your domain (e.g.
www.yourname.co.uk), you will not
have to announce a new email
address if you change Internet
providers.
 
Explain your UNLIMITED
plans.
If there really was a magic
server which never ran out of
bandwidth and disk space, then
firms such as Google and Amazon
would gladly be hosting their
organisations on a seven dollar a
month unlimited account, rather
than paying out thousands on
their own servers. But sadly,
there is no such server, it
simply does not exist. And if a
host insists that indeed, he or
she offers this, walk away
immediately to avoid future
disappointment.
When your hosting account is
quota limited, it will stop
working when you have reached
this limit. When this happens,
everything stops, including your
email accounts, and this can be a
problem. We have therefore
introduced the unlimited plan at
a slightly higher hosting fee.
The reason behind this is to give
you complete piece of mind,
knowing that your website and
email will continue to work, even
during times when your site's
demand peaks higher than normal
due to perhaps a newspaper
article or a link from a forum.
Unlimited hosting packages are
not suited for excessive video
and audio streaming, download
services, online file
storage/retrieval or for large
busy web sites which should
really be sitting on a dedicated
server. To sum it up, if you are
looking for a 'cheap unlimited
deal' to host your busy video or
download site on a standard
shared server, we will not be
able to help you. Go
here for more.
Can I upgrade my hosting plan
at any time?
Yes. You can upgrade your account
at any time. Contact support.
How long after I sign up will
I be able to start uploading my
website?
Within 1 and 12 hours when
signing up, you will receive your
welcome email, containing all
your login details. Domains
registered can take from 1 hour
to 24 hours to go live.
Do I have unlimited access to
update my pages?
Yes. You can edit your website
any time day or night.
What do I need to use your web
hosting services?
If you are viewing this page,
then you have all that is
required to take advantage of our
services - a computer with an
Internet connection.
If I sign up for Annual
payment, do I have to pay in one
lump sum annually?
Yes. You will automatically be
billed in one lump sum at the
annual rate when you sign up. You
will be billed again that same
lump sum one year from your
anniversary date, unless you
request that payment should be
changed to monthly. If you decide
to move to another ISP before
your annual or 2-yearly payment
has been used up, we will refund
the difference. We do not refund
partial months - if you decide to
cancel your account on the 2nd
day of a particular month, we can
not refund prepaid fees for that
month.
What content is NOT allowed on
your servers?
You may not host adult content
and satanic materials, or
anything illegal. You cannot
offer for download from your site
programs, music and video of
which you are not the copyright
holder. You cannot use your
account as your online hard drive
to store files which are not
connected to your web site.
Accounts which host such content
will have these files deleted or
may be terminated without notice
and without a refund. If in
doubt, always check with us
first.
Do you have a 30 Day Money
Back Guarantee?
Yes. For more information please
see our 30
Day Money Back
Guarantee.
Can I track how many people
visit my Web site?
All accounts come with a powerful
Site Statistics Tool in the
Control Panel that shows hits,
referrer logs, country stats and
more! You can even look at this
data in a graphical format
showing daily, monthly and yearly
activity.
What are referral logs and do
you offer referral logs?
Referral logs tell you the web
site from which visitors reached
your page. Using this
information, you can tune your
online advertising to maximise
traffic to your site. We provide
this information in the form of
domain names of the referring
pages (not IP addresses), making
it easier to interpret and
analyse. This is offered under
all our plans in the Control
Panel.
What is considered
SPAM?
SPAM is any unsolicited email. If
you are going to send email to
potential customers you should
sign up for an 'opt-in' email
list. These are lists of email
addresses for people who ask to
be emailed to on a specific
topic, and it states that they
signed up to be on that list at
the beginning of the email. Our
hosting accounts can not be used
for the purpose of sending bulk
unsolicited mail and are subject
to immediate termination without
refund.
Can I change my billing cycle
at any time?
Yes. Just contact us via
Support
and request the change in
billing cycle. You will be
credited the amount of money left
on your account toward the new
charge.
How will I be billed for my
account?
Billing notification is by email.
We do NOT keep card details and
will not automatically charge
your card for a renewal.
What happens when I go over
the data transfer allowed on my
account?
You will be notified via email
when you exceed your limit. This
email will encourage you to
upgrade your account.
Instructions on how to upgrade
your account will be included
with the email we send you.
You can easily monitor your data
transfer in your control panel.
Or opt for an unlimited hosting
account for greater peace of
mind.
Do you offer any ready-to-run
scripts?
Yes. We offer a large amount of
ready-to-run Perl and PHP scripts
with all our plans. These are
available from your control panel
under 'Fantastico'. Installation
is with a click of your
mouse.
Do you provide any database
solutions?
We support MYSQL and it can be
easily setup and managed using
the MYSQL administration tool in
the Control Panel.
What are your name
servers?
Primary Server Hostname:
ns1.server95.co.uk
Primary Server Netaddress:
95.154.220.15
Secondary Server Hostname:
ns2.server95.co.uk
Secondary Server Netaddress:
95.154.220.16
What platform or Operating
System (OS) do you use?
Our servers run Apache Web server
over CENTOS ENTERPRISE 5.2
(UNIX).
Do you support Microsoft
FrontPage?
Yes. You can easily install your
FrontPage extensions by going to
your Control Pane.
We support simple FrontPage
technical support issues. But, if
you have more extensive issues
with FrontPage regarding design
on your site, we will direct you
to Microsoft's FrontPage
Technical Support.
What version of FrontPage do
you support?
All versions.
99.9% Uptime
Over the last 2-year reporting
period our servers have been up
an average of 99.95%. If your
site is down and it's our fault
we'll work on it promptly, and
get you back in business
ASAP.
30 Day Money Back
Guarantee
We are so sure that you will love
hosting with us, that all our Web
hosting plans include a 30 day
money back guarantee. If you are
dissatisfied with your service
for any reason, you will receive
a full refund (minus setup fees
and overage charges) if you
cancel your account within 30
days of the activation of your
account.
For more information see our 30
Day Money Back Guarantee Page
here.
What is the size limit of each
email?
We limit the size of each email
to 20Mb. If you need to send
files larger than 20Mb you can
use a file compression program to
break the file up into chunks of
just under 20Mb and then send
each chunk attached with an
email.
If I cancel before the end of
my hosting term, do I get a
refund?
Refunds are calculated by
charging the monthly rate for the
months you have used and
refunding what balance remains on
your account. We do not refund
partial months. No refund is made
during the first year's hosting,
as this mainly consists of setup
and admin costs. However,
starting from year two, you do
get a refund if you cancel.
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